Find answers to all your questions and concerns with zanylen comprehensive FAQ section. From eyeglasses frames, RX prescriptions and glasses lens to zanylen shipping and return policy, we've got you covered. Browse through zanylen frequently asked questions and get the information you need fastly.
About Lens
At ZanyLen, we provide a comprehensive range of lenses tailored to your specific needs.
Whether you require blue light protection, polarized lenses for glare reduction, progressive lenses for multifocal correction, night driving lenses for enhanced visibility, or tinted lenses for outdoor comfort, we offer options that can be customized to various thicknesses and prescriptions.
Our commitment is to deliver lenses that optimize vision clarity and eye protection, ensuring you find the perfect fit for every occasion.
Currently, We don't provide just lenses, because we don't know your frame shape:(
Sure! We provide both prescription and non-prescription sunglasses.
Shipping
Of course, you can! You can enter your order or tracking number on the order tracking page in link we send you by email.Tracking order
We offer free shipping to all orders to US, you will be entitled to free standard shipping on your order; in addition, if your order is more than $219, you will have free expedited shipping.
Sometimes, due to weather or customs inspections, etc., shipment delays can occur. Please don't worry, we will be responsible for any logistics issues and will not let our customers experience any loss.Under normal circumstances: If your order cannot be delivered within 1-2 months, we will process a full refund or re-make a new pair of glasses for you without any additional fees.
You can find more details about order status below
Paid: Thanks for shopping with us! Your order is in our system but not in production yet.
Processing: Your order is in production, and they will be ready to ship soon!
Ship to forwarder: Good news! Your order already departed our production center and on the way to forwarder (Like USPS or Canda Post, etc).
Shipped: Your order already arrived at forwarder's logistic center and a tracking number will be created, be sure to check your email or tracking status on Tracking page.
Prescription
You will need to go to glasses stores or make an appointment with your optometrist. They will give you a prescription after your eye examination.
Your PD is the distance between your pupils in millimeter. We need PD to make a perfect frame for your eyewear order.
You can do it yourself or have someone measure it for you by using a mirror and a ruler.
Place a millimeter ruler directly under the center of your right or left pupil. Look straight ahead, and measure the distance from the center of your left pupil to your right pupil. Repeat for accuracy. Note that usually the PD is between 46 mm and 74 mm.
Frame
Yes. Just click “None prescription” options when you choose your lenses.
Yes, we customize frames and lenses for you. Pick your frame first, then we can put sunglass lenses and light-adaptive lenses in your frame.
Payment
We accept PayPal and major credit cards (VISA, MasterCard, AMEX, JCB ...). Check with our customer service representative if you're still not sure.
Of course we can provide you with a detailed copy of invoice, so you may request reimbursement from your insurance company.